​PRIVACY

1 Personal data


Desiree Koster Couture Limited takes your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. The term 'personal data' applies to all personal information (particularly the user name, password, name, surname, date of birth, email and postal addresses) that Internet users may disclose to Desiree Koster Couture Ltd in respect of any message sent via the "CONTACT US" section of the Website. The said data, irrespective of its type, shall directly or indirectly make it possible for Desiree Koster Couture Ltd. to identify and improve knowledge about Internet users and send them responds to their messages.

If you have any questions about the way in which your information is being collected or used which are not answered by this privacy statement please contact us at info@desireekoster.com

On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as is reasonably necessary for these purposes.

Data protection

We agree to at all times comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions, which do not provide the same level of data protection as the UK. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

2 Consent


This privacy statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so.
By visiting www.desireekoster.com you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.

3 Identity of the party responsible for processing personal data

Desiree Koster Couture Ltd.is responsible for collecting and processing personal data from the Website.

4 Recipient(s) of personal data

Desiree Koster Couture Limited is the sole recipient of personal data collected from the Website. When you place an order with us we collect certain information, which is required to allow us to process your transaction. This includes your personal details, order details and details of your address. We will use this information to process your transaction and dispatch your order. In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your email and/or contact telephone number will be passed on to our courier company who may contact you by phone or message in order to update you on the delivery date or time of your order.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details to check against the IMRG security alert or any other fraud prevention scheme. At all times where we disclose your information for the purposes of fraud prevention it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure below. We will not pass your information to any third parties outside of Desiree Koster Couture Limited, except where required to do so as a part of the sale, disposal or transfer of our business.


5 Internet user rights

As a Desiree Koster Couture customer, you will receive information about new collections, special offers, sale promotions and VIP shopping event invitations. We will only ever send you marketing messages that we feel would be of interest to you. If you decide that you no longer want to receive our emails you can inform us at any time.

Each Internet user may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing. To exercise the above rights, the Internet user may contact Desiree Koster Couture Ltd. by email at the following address: info@desireekoster.com.


6 Cookies

Desiree Koster Couture Ltd. may create a "cookie" (alphanumeric identifier) in the hard drive of the Internet user's computer solely with the aim of recognizing the said user when he or she subsequently views the Website.

The term of conservation of information concerning browsing by the Internet user, as provided by the "cookie" on the Website, shall not exceed one year. The Internet user is reminded that he or she may prevent cookies from being created on his or her hard drive by configuring their Internet browsing software accordingly (Internet Explorer, Mozilla Firefox, Opera, Safari, etc.). To this end, the Internet user is referred accordingly to the user guide of their Internet browsing software ("Help" section of the browser's toolbar) or may obtain any such information from the publisher of the said software.